UCSD CME App FAQs

app iconThe UCSD CME app is a comprehensive guide to the meeting you are attending. It includes access to the agenda, faculty, presentations, accreditation information, hotel information, fellow attendees, maps, contact info, supporters, exhibitors, WiFi information, surveys and other information. You will be able to use this app to make personalized agendas and network with fellow attendees and faculty. The app will enable you to recieve live updates and will containt the most up-to-date activity information.

If you are already registered for a course and have received an e-mail from Crowd Compass with an invitation to download the app, click here for instructions.

App StoreGoogle Play store

Downloading, Opening and Starting the App
Event Guide Icons 
Event Guide Menu Item Descriptions
Personal Schedules
Push Notifications / Opting In and Opting Out
Technical Support with the App
Course Related Questions 


Meeting Pre-Registrants, Start Here

Q. I am pre-registered for a course and I received an e-mail invitation from CME Program Manager and/or Crowd Compass to download the app?

Step 1: Open your Crowd Compass email invitation on your mobile device and choose to "Downlaod the App". You may also visit either the Apple App Store or Google Play Store and search for "UCSD CME". Install the app.

Note: If you plan on using a laptop there will be a specific web link provided that will allow you access to the web-based version of the App. This link should have been included in the email communication that you received from the CME Program Manager.

Step 2: Once the app opens up to the listing of events, scroll up to find <Your Activity Title> and click to download the content of the app. A green bar will appear at the bottom of the event box to show the status of the download. It should finish within seconds if you are connected to WiFi. Once completed, click the event box again to open up to the content.

Step 3: Input your information. Click on the "Attendees" Icon and the app will prompt you to log-in. Enter your first name, last name and the e-mail that you used to register for the activity.

Note: If you can not remember which email you used to register for the activity, please check with the CME registration desk. They will be able to supply it to you.

Step 4: Check the e-mail address that you used in step 3 (the same one you used when you registered for the activity). You should recieve a 4-digit verifitcation code. Go back to the app and enter the 4-digit code.

Important! Please Note: Logging out of the app will require you to re-enter your log-in credentials. You will have to go through step 3 and 4 to recieve a new 4-digit verification code (codes reset every 24-hours).

 

Downloading, Opening and Starting the App

Q: How do I locate and download the UCSD CME App?

iOS:

  1. On your iOS device, open the AppStore.
  2. Search for "UCSD CME.".
  3. Select “FREE” to begin downloading the app to your phone.
  4. You will need to enter your apple ID to begin the download.
  5. Once the download is complete, select “OPEN” from the App Store or navigate directly to app icon that is now saved on your iOS device.
  6. Select the event you wish to view from the available listings.

ANDROID:

  1. On your mobile device open Google Play.
  2. Search for" UCSD CME" using the magnifying glass icon found in the top right corner.
  3. Select "UCSD CME Crowd Compass Inc." app that appears in the list of available apps.
  4. Click Install.
  5. Click Accept for app permissions.
  6. Once the download is complete, select Open from the Play Store screen or navigate directly to the app icon that is now saved on your Android device.

WEB BROWSING DEVICES:

Those users who choose to access the App via their laptop can do so by inputting the link that is found on your confirmation e-mail.

Note: All general information regarding a specific course will be freely available to view without log-in information with the exception of the faculty list, agenda and the attendee list. To register for the activity, select the "Register Now" icon. Once you are a pre-registrant for a specific conference, an email (to the email address that you providing during the conference registration process) will be sent to you granting full access to that specific event guide.

Q: How do I force my app to update?

If you believe your App is not updating, please take the following steps:

  1. Return to the home screen of the icons, look for the spinning wheel at the top, and wait for it to finish spinning before navigating back to the anticipated change.
  2. Return to the main directory and then go back into the event.
  3. Force close out of the event directory. How to force close an app depends on the device.
  4. Turn your data on and off.
  5. Uninstall the event from the directory and reinstall. To do this, tap on the event and hold down until you see the trash can icon, then tap it.
  6. Let support know that you aren't seeing changes

Q: Do I need to create a CrowdCompass account?

No, it is not a requirement to create a CrowdCompass account upon login. You should have the ability to explore the general information regarding the course.

As a registered participant for the course, your log-in credentials will have the added abilities to (1) add bookmarks to sessions, speakers and exhibitors, (2) set reminders within the My Schedule section, (3) add sessions to your personal schedule (4) save notes, (5) faculty evaluations, (6) create a digital business card and exchange with other attendees/instant message fellow attendees, (7) access each sessions presentation slides provided by the specific faculty member, and (8) access your personal settings across devices and the web-based version.

Event Guide Icons 

Once you open your activity, you will be presented with 2 or more pages of icons. Access pages by sliding pages to the left. You should see the number of pages available by the small white dots at the bottom of the page.

The icons you will encounter are:

COURSE DESCRIPTION: This is an overview of the activity.

AGENDA: See the full event schedule with session times, room names, and presentation slides. Tap the "Add to Schedule" (banner/bookmark) icon within your favorite sessions to create a personalized agenda. 

How to access my personalized agenda: Your agenda will appear within the Event Guide Menu under My Schedule (Please note: it may vary depending on your device type).

FACULTY: See a list of all of the speakers at the event. You can tap on the speaker’s name to see the speaker’s title, bio, any links or documents the speaker has provided, and a list of sessions the speaker is presenting. 

ACCREDITATION: Find information in regards to the total CME credits available for participating in the course.  In addition, you could view documentation that outlines the course Needs Assessment, Disclosure Summary, and Acknowledgements.

ATTENDEES: Connect with other attendees through the attendee networking feature. Once you confirm your account, you can add yourself to the attendee list by tapping the plus sign at the top of the page. Tap on other attendees to request an exchange of information, and find shared contacts in the Event Guide menu under Contacts. 

HOTEL INFO: Find out hotel information, including contacts, group rate, reservation deadline, and parking.

MAPS: View different maps for the event. There are two different kinds of maps. The first is an area map that could include recommended amenities around the event. The area map is an OpenSource version of Google Maps, so it works a little bit differently, and does not activate the GPS functionality when tapped. 

There are also floor maps that allow you to find course sessions and meal function locations. If you tap on the map image, a yellow spotlight and a red bubble appear. The red bubble shows how many sessions are located within that area. If you tap the red flag, the flag will disappear, but if you tap the yellow spotlight you will see the items associated with the location. 

You can also view the map from the session description page by tapping the location name next to the pinpoint icon. 

CONTACT CME STAFF: Connect to any staff member from the UC San Diego School of Medicine, Continuing Medical Education office.

REGISTER NOW: Connect to the registration information for the meeting. (For individuals that aren’t already register for the course.)

SEARCH: Search for anything within the app including sessions, speakers, contacts, etc. You will be able to find what you are looking for by tapping on the list item to see the detail description, or find out when and where something is happening. 

SUPPORTERS: Find out which organizations helped to make the conference a huge success.

EXHIBITORS: Review all of the organizations exhibiting at the conference and bookmark the ones you want to visit.

WIFI CONNECTION: Find out what the connection process is for the host meeting venue. This will include log-in information.

QR SCANNER: Quickly scan any QR codes that you find onsite.

UCSD CME CALENDAR: A direct link to our activity calendar. 

ABOUT UCSD CME: Learn about our CME office, what services we offer, and view a full listing on our conference calendar for upcoming events. 

OVERALL COURSE EVALUATION: Claim credit and complete the overall course evaluation (to be done at the close of the meeting).

Event Guide Menu Item Descriptions

Event Guide: Takes you back to the event guide.

Activity Feed: Shows you all notifications and activity posts for the course.

My Schedule: Your personalize schedule.

My Messages: Shows you all of your instant message exchanges with fellow participants.

My Contacts: List of people who you have connected with and have access to their full profile.

Notes: Take notes during the conference and review them here

Personal Schedules

Q: How do I create my personalized schedule?

Go to the full event schedule with session times, room locations, and presentation slides. Tap the "Add to Schedule" (banner/bookmark) icon within your favorite sessions to create a personalized agenda.

How to access my personalized schedule: Your agenda will appear within the Event Guide Menu under My Schedule (Please note: it may vary depending on your device type).

Push Notifications / Opting In and Opting Out

Q: Can I opt out of Push Notifications?

Yes. You do not need to receive up-to-date push notifications. If you wish to see notifications without getting them pushed to your device, you will be able to see them in the Notifications menu (Event Guide Menu).

Q: I opted out of push notifications when I downloaded the app, but I have changed my mind. How do I opt back in?

iOS:

Go to your settings application and tap notifications. You will see two different categories, one for apps with which you get push notifications (In Notification Center), and those that you do not get push notifications (Not in Notification Center). Tap on the app. Tap the alert style you prefer. Below there are several other settings than you can change to your preference. Make sure to change your Notification Center setting from OFF to ON.

ANDROID:

The Android platform has not yet been developed enough to have an easy fix for this issue. They require an uninstall and a reinstall of the app in order to change this setting. Doing this will not affect the application password or your pairing code, but you may need to re-enter your original pairing code.

Q: I opted in the push notifications when I downloaded the app, but I have changed my mind. How do I opt out?

iOS:

Go to your settings application and tap notifications. You will see two different categories, one for apps with which you get push notifications (In Notification Center), and those that you do not get push notifications (Not in Notification Center). Tap on the app. Tap the alert style you prefer. Below there are several other settings than you can change to your preference. Make sure to change your Notification Center setting from ON to OFF.

ANDROID:

The Android platform has not yet been developed enough to have an easy fix for this issue. They require an uninstall and a reinstall of the app in order to change this setting. Doing this will not affect the application password or your pairing code, but you may need to re-enter your original pairing code.

Q: My friends are receiving pop up push notifications, but I’m not. What’s going on?

If you are on an iPhone, Android, or iPad, you will have to change your push notification settings to allow push notifications for that event. Android users may have to reinstall. Devices using the web version will not receive push notifications, such as Windows Phones and BlackBerries.

Technical / App Support

Q: Which browser should I use?

Works best on Chrome and Firefox browsers. If you are using Internet Explorer, our advice is to access the event in 'Private Browsing' mode.

Q: How do I contact CrowdCompass Technical Support?

If you or your attendees have any support needs right before or during your event, please have them email or call support as well.

Support: (888) 889-3069, option 1, support@crowdcompass.com M-F 24 hours, Saturday and Sunday 9am-9pm Eastern

For a quicker response, follow these best practices when contacting support:

Subject Line: Urgent, Live Event – [Event Name] [Issue Name/Overview]
E-mail Body:

  • Name of event
  • Name of your organization
  • Note if you are the mobile app contact for the event, or an attendee
  • Your onsite contact info
  • How widespread the problem is
  • Any device trends in problem (i.e., only on iPads)
  • Device details (type and operating system if known)
  • Screenshots if possible
  • Steps that led to the issue

Q: Having trouble with your CrowdCompass account?

Call the Crowd Compass support line at 1-888-889-3069 (option 1) from 9am-9pm EST. Our team is available Monday – Friday (9:00 a.m. – 9:00 p.m. EST) at (888) 889-3069, option 1 or support@crowdcompass.com, with additional login support on weekends from 9:00 a.m. to 9:00 p.m. Eastern.

Course Related Questions 

You can select the “CME Staff” icon for a complete list of CME staff member or you can contact UCSD CME directly at ocme@ucsd.edu or (858) 534-3940 Monday through Friday, 8:30am-4:30pm PST.